Communicating with stakeholders and managing conflict
In this project, you will demonstrate your mastery of the following competencies:
Determine appropriate ways to communicate information to internal and external stakeholders
Apply communication techniques to effectively negotiate and manage conflict
You are the manager of a team of 10 software developers working on a new application for your company, Optimum Way Development, which is based out of Raleigh, North Carolina. Your organization recently acquired a smaller software company based in San Jose, California. You have been informed that your team will be bringing on five people from this newly acquired company; all five people will be moving to Raleigh to join your team.
You schedule a phone call with the five new team members and discover that they are upset about the recent impersonal message they received from human resources informing them that they would have to relocate to Raleigh in order to stay employed; no one expressed excitement about joining the team. During this conversation, you also discover that many of the new team members have more education and experience than the people currently on your team. Based on the conversation, you notice that most of these team members are likely older than you, whereas all of the current Raleigh team members are younger than you.
After the call, one of your current senior team members approaches you about rumors that are circulating concerning the Raleigh team being required to train the new team members from San Jose. They heard that there are plans to eliminate positions and are concerned the new hires will ultimately be taking their positions.
The director who oversees your division has requested that you create and present a recommendation report that documents your plans for managing the conflicts that currently exist or may arise on your team. The director has an advanced degree in a computer science-related field and has worked in technology for over a decade.
In order to identify and resolve existing and future conflicts, you have been asked to compose and present your plan for managing conflict for this project. In addition to identifying and resolving the conflicts, you are also responsible for keeping the development of the new application moving forward by continuing to meet scheduled milestones.
To do this, you will create a recommendation report and corresponding presentation. The audience for both deliverables is your director. As you create your report and presentation, remember to use communication techniques and platforms that are appropriate for your audiences preferences and motivations.
Both deliverables should be based on the above scenario and include the following:
To start, explain the major elements of the software application, including background, audience, functions, and features.
Next, explain the areas of conflict for the team. Make sure to include contributing factors and the possible impacts.
Articulate the desired outcome of any conflict resolution activities.
How would you like to see this conflict resolved?
What is the best-case scenario?
Recommend action steps for managing areas of possible conflict with a detailed explanation on how the action steps contribute to conflict resolution.
In the presentation only, use dialogue to communicate the appropriate main ideas to the audience. Although you will not give this presentation over video, you should use the speakers notes section in PowerPoint to write the accompanying speech.
What to Submit
To complete this project, you must submit the following:
Your report should be at least 2 full pages in length (not including a title page), single-spaced and submitted as either a Word document or PDF. Outside resources are not required, but any resources used must be appropriately cited using APA style. You may use the Recommendation Report Template for this submission.
Your presentation should be in a presentation format (such as PowerPoint) and provide an overview of the main ideas from the recommendation report. Using the speakers notes section of PowerPoint, include the speech that would accompany the presentation. Outside resources are not required, but any resources used must be appropriately cited using APA style.
This is what you are going to use to summarize the application of the report and presentation:
The team is working on another security product. This product is aimed at both consumer level and business level customers. The product tentatively named DataNanny is a data tracker isolation product. DataNanny will work to isolate you and your personal/corporate data from being collected and sold online.
Unlike other products that work in isolation or on an app-by-app basis, DataNanny will be app-independent and multi-device aware. It will achieve a totally isolated environment for its users ensuring them of completely untracked usage of all of their personal computing devices (phones, tablets, and laptops/desktops).
DataNanny, however, requires total buy-in. Users, both individual and corporate, must install and run DataNanny on all of their devices for the product to be functional. If any single device is omitted, the blocking of data will not be functional. You can not dam a river if the dam has holes in it.
DataNanny will function using a central server facility that will coordinate all tracking blockers installed on your devices. All data requests will be routed through DataNanny, which will be constructed to function as a proxy server for your devices. This will allow DataNanny to filter all network requests for data and allow only those requests that have been deemed safe.
The technical challenge for DataNannys proxy server is speed. Users will only tolerate a moderate amount of delay in page loading and data transfer rates before they begin to lose faith in the value of anonymity.
DataNanny will provide a logging and notification system, where users can see what requests have been made and which of those have been blocked or allowed. Users will be able to challenge a blocked or allowed request. Challenged requests will initially be reviewed by an AI, and all requests with a certainty level below 85% will be directed to an evaluation team to determine why the user needs the request to be allowed. A users request will take no more than 24 hours to resolve. Further research will be needed to determine the AI inputs appropriate to satisfy a minimum 95% success rate with challenged requests.
All software will be written in Swift due to speed constraints. If management determines that this makes recruitment difficult, the language can be changed to C++.