customer service

Develop a script for a role play using the scenario below. The role play will be based on the product or service of Toyota where you are engaging with the customer

Your customer is from a culturally diverse background, different from your own. Ensure you include advice and suggestions on the product and/or service in your solution for your customers identified needs that involves knowledge that you have acquired from your network contacts and/or research findings e.g. complementary products or services.  The role play should last for no longer than 7 minutes

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