OL 324: Final Project

Overview The final project for this course is the creation of an organizational quality plan in which you will focus on a quality issue experienced by a chosen company.

Prompt The focus of the final project is to select a company that has endured quality issues and to develop an organizational quality plan. You may select a company that you currently work for or a prior employer. You may also select a well-known company that you are interested in. You are encouraged to select a company that has an ample amount of information available, whether that is through firsthand knowledge (an employer) or through research (a well-known company). The project is divided into two milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions.

Critical Elements The following critical elements must be addressed in your completed paper:

1. Company Background and History. Provide a brief company history that includes the company’s origins, founders, main products, and services, as well as the industries the company services.

2. Description of Quality Issue. Describe the quality issue and the impact the issue has had on the company. 3. Quality Culture. Describe the company’s quality culture and explain whether the culture played a part in the quality issue. 4. Voice of the Customer. Explain the impact the quality issue has had on the company’s customers and describe the customers’ reactions to the quality

issue.

5. Change Management Plan. Provide a detailed plan that includes the following elements to bring about change within the company and to overcome the quality issue.

a. Quality Theories. Explain which quality theories you would follow to bring about change and explain why you chose those theories.

b. Quality Tools and Techniques. Identify at least three quality tools and techniques that you would implement to improve the company’s quality.

c. Implementing Change. Explain the process and procedures you would take to implement these changes within the organization.

d. Resistance to Change. Explain some of the potential challenges that may prevent implementation.

6. Expected Outcomes. Provide a summary of the expected outcomes and how these changes will impact the organizational quality culture.

Milestones Milestone One: Proposal In task 2-2, you will identify the company you have chosen to research and write about, including company history, your rationale, and the company’s quality issue. This submission will be graded with the Milestone One Rubric. Milestone Two: Outline In task 5-2, you will submit a detailed outline of your final paper, including scholarly resources to be used. This submission will be graded pass/fail based on the Milestone Two Guidelines and Checklist document.

Final Project Rubric Requirements of Submission: The final project submission should include a cover page, approximately six to eight pages of content, and a reference page. The paper must use double spacing, 12-point Times New Roman font, and one-inch margins. You must include a minimum of four scholarly sources, following APA guidelines for citations and references. Instructor Feedback: This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center. For more information, review these instructions.

Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Company Background and

History

Meets “Proficient” criteria and includes examples that illustrate all aspects of the company and the critical elements

Describes the company’s background and history in sufficient detail

Describes the company’s history but with gaps in background

Does not describe the company’s background and credentials

9

Description of Quality Issue

Meets “Proficient” criteria and includes scholarly examples

Describes the company’s quality issue in sufficient detail

Describes the company’s quality issue but with gaps in the description

Does not describe the company’s quality issue

9

Quality Culture Meets “Proficient” criteria and includes examples that illustrate aspects of the critical elements

Describes the company’s quality culture in sufficient detail

Describes the company’s quality culture but with gaps in in the description

Does not describe the company’s quality culture

9

Voice of the Customer

Meets “Proficient” criteria and includes specific examples of the voice of the customer

Describes the voice of the customer and the customers’ reactions with sufficient detail

Describes the voice of the customer but with minimal detail on customers’ reactions

Does not describe the voice of the customer or the reaction

7

Change Management Plan

Meets “Proficient” criteria and includes specific examples of the change management plan

Describes the change management plan with sufficient detail and actions

Describes the change management plan with minimal detail and actions

Does not describe the change management plan

7

Quality Theories Meets “Proficient” criteria and includes specific elements of the quality theories

Describes the quality theories that will be followed with sufficient detail

Describes the quality theories that will be followed with minimal detail

Does not describe or address the quality theories that will be followed

9

http://snhu-media.snhu.edu/files/production_documentation/formatting/rubric_feedback_instructions_student.pdf
Quality Tools and Techniques

Meets “Proficient” criteria and provides three or more quality tools and techniques with specific examples and impact

Provides three quality tools and techniques with sufficient detail about their impact

Provides fewer than three quality tools and techniques and/or with minimal detail about their impact

Does not identify any quality tools or techniques and how they can help the company

18

Implementing Change

Meets “Proficient” criteria and includes specific examples of change implementation

Describes how the company will implement change with sufficient detail

Describes how the company will implement change with minimal detail

Does not describe how the company will implement change

6

Resistance to Change Meets “Proficient” criteria and includes specific examples of change resistance

Describes how the company may resist change with sufficient detail

Describes how the company may resist change with minimal detail

Does not describe how the company will resist change

6

Expected Outcomes Meets “Proficient” criteria and includes specific examples of the expected outcomes

Describes the expected outcomes with sufficient detail

Describes the expected outcomes with minimal detail

Does not describe the expected outcomes

10

Research Provides more than four sources of scholarly research with proper APA formatting

Provides three or four sources of scholarly research with proper APA formatting

Provides one or two sources of scholarly research with proper APA formatting

Provides no sources of scholarly research

5

Articulation of Response

Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

5

Earned Total 100%

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