Problem Solving A3

Problem Solving A3

Applying the Problem Solving Framework
Using the data analysis, the research, and in as few words as possible (be graphical); develop a Problem Solving A3 including the following;
• Theme or Title: Focusing on the problem and not prescriptive of solutions 
• Background: Any relevant information which might be important in order to understand the importance, impact or extent of the problem and how the problem relates to any organizational strategies or goals 
• Current State: Uses graphical display(s) of data to illustrate the gap between current quality performance and a desired standard. May break down the data to narrow focus/scope of the problem or identify Point of Cause (PoC). Should show “what/where is” as well as “what/where is not”, the problem. (e.g. breaks down departmental no-show rate by Division, showing the division with the highest no-show rate and the gap from the desired no-show rate)
• Goal Statement: Provides a SMART goal statement addressing the gap in quality. Should be represented graphically, as well as verbally
• Root Cause Analysis: May break down the data further to show significant drivers or factors contributing to the problem. Provides a logical connection between the observed data (effect) and cause(s), ideally identifying a root cause to be addressed though countermeasures (e.g. Breaks down Division no-show rate by categories of causes, provides a Fishbone or 5 Whys related to highest impact cause)
• Countermeasures: Listing identified problem causes potential improvement interventions to be tested, with expected results
• Effect Confirmation: This section would usually show results of countermeasure testing in reducing the targeted effect or gap in quality. Since you will not have any actual results to report, please describe how you would confirm effects and any potential barriers to collecting or analyzing data you might anticipate
• Follow-Up Actions: This section would usually list plans to adopt, adjust or abandon tested countermeasures. Assume the changes you proposed were successful and will be adopted. Describe how the changes could be sustainably implemented, include follow-up actions such as standardization, communication, change management, sustainment/control and diffusion
 

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