Conflict Resolution at the St. Clare Hospital
The St. Clare Hospital was founded in 1988. In the past few years, the revenues have dropped steadily to a point where CEO James Edwards is considering cost control to improve the organization’s bottom line. Mr. Edwards understands physicians play a critical role in controlling cost, but they do not have a great interest in cooperating with him to sustain the viability of the hospital. Mr. Edwards decides to hire Wendy Jones as the chief operating officer and empower her to cut costs for the hospital. The first measure taken by Ms. Jones is to outsource the interpretation of imaging readings and fire the radiologist Dr. Harris. By doing so, the hospital would save $160,000 per year. However, after two weeks, the hospital sees 18% inaccuracy rates in outsourced reading reports. The hospital might face legal liabilities from inaccurate readings. Mr. Edwards and Ms. Jones want to stay with the plan to control costs, but the physicians are furious. The medical director, Dr. Wiseman, gathers all staff physicians to a call for action.
Write a four-to six-page double-spaced paper (excluding title and reference pages), addressing the following:
- Describe types of conflict identified in this case.
- Explain conflict management styles evidenced in this case.
- Propose a conflict resolution strategy to be used.
- Recommend strategies to reduce cost and legal liabilities.
Including an introduction and conclusion paragraph, your paper must be four to six double-spaced pages (excluding title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site.. Utilize a minimum of three scholarly and/or peer-reviewed sources, including the textbook, that were published within the last five years. Document all references in APA style as outlined in the Ashford Writing Center APA Checklist (Links to an external site.)Links to an external site..
Carefully review the Grading Rubric (Links to an external site.)Links to an external site. for the criteria that will be used to evaluate your assignment.
Proofreading Your Draft
Prior to submitting your Week 3 Assignment to WayPoint, use Grammarly to proofread your draft. A final draft should be complete, well-developed, refined, and error-free. It is important to proofread your work for grammar, punctuation, and sentence structure before submitting it. A final draft must always represent your very best work. Grammarly is one tool that can help you identify errors and learn from your mistakes during the proofreading process.
As you wrap up your paper, take a few moments to do the following:
- Review the full tutorial: “The Grammarly Guide: How to Set Up & Use Grammarly." (Links to an external site.)Links to an external site.
- Set up a Grammarly account (if you have not already done so).
- Go to www.grammarly.com/edu/students (Links to an external site.)Links to an external site.
- Click on “Create Account”
- Enter your full name, email, and preferred password. In the field “Access Code (optional)” enter Ashfordstudent to register a new account.
- If you encounter any problems or technical issues, please contact: firstname.lastname@example.org
- Use Grammarly to review your rough draft. Remember, your draft is an academic essay.
- Carefully read all the issues found by Grammarly and revise your paper.